Quality is At Our Core
At AllMed, we are committed to consistently delivering the highest quality medical review services within the fastest turnaround times, while exceeding our clients' expectations. That commitment emanates from our core values and a culture of continuous improvement, which guide our daily operations. Our Quality Management System provides a comprehensive framework for consistently delivering on that promise.
We employ a multi-step process to ensure accuracy, thoroughness, application of standards, and timeliness on each and every review we produce:
- Peer specialty reviewers are fully credentialed and tested before being added to our panel.
- Reviewers utilize published care standards and apply evidence-based guidelines to each determination.
- Reviewers receive ongoing training from our Medical Directors and Quality Manager.
- Reviews are audited by our Medical Directors for consistency, application of standards, thoroughness, and timeliness.
- Reviews undergo rigorous copy editing and proofing before completion to ensure quality and accuracy.
- Our peer panel undergoes regular audits.
The goal of the Quality Management System is consistency, efficiency and accuracy in all we do.
Our methods include:
- Cross-departmental Quality Management Committee meetings twice a month to come up with innovative solutions to drive quality.
- Assuring compliance with regulatory and accrediting standards.
- Auditing to ensure consistent application of internal policies and procedures.
- Integrating activities between departments.
- improving efficiency and identifying bottlenecks.
- Focusing on the prevention of quality issues.
- Fostering a culture of quality.
- Cultivating relationships with clients and peer reviewers.
- Initiating corrective action where problems are identified.
- Identifying continuing education needs of staff.
- Providing periodic training for staff and reviewers.
- Performing ongoing Quality Improvement Projects
- Performing monthly Inter-Rater Reliability Program.
Want to Learn more about our quality management system? Contact Us.