Privacy Policy

Revised 28 January 2026

Introduction

ChoiceLegal Medical Record Retrieval ("Company" or "We") respects your privacy and we are committed to protecting it through our compliance with this policy. This policy describes the types of personal information we may collect from you or that you may provide when you visit our website www.choicelegal.com (our "Website") or use our services and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect on this website, via portals, via email, through online applications, offline, or through any other means.

It does not apply to:

• Information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
• Protected health information.
• Publicly available information from government records (not considered "personal information").
• Deidentified or aggregated consumer information (not considered "personal information").

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18 and do not have any actual knowledge that we sell or share the personal information of users under the age of 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, transact any business through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

Individual Consumers

We are not a consumer-facing company, and our website is not intended for individual consumers. Rather, our website is intended for the businesses with whom we contract or market our services. We do not knowingly collect personal information from individuals who are not representatives of our customers, or our potential customers. If you are not a representative of a customer or potential customer, do not use or provide any information on this Website or on or through any of its features/register on the Website, transact any business through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information inadvertently, we will delete that information.

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our Website, including information:

• by which you may be personally identified, such as name, postal address, e-mail address or telephone number ("personal information");
• that is about you but individually does not identify you; and/or
• about your internet connection, the equipment you use to access our Website and usage details.

We may collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to any web portal or other service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and of the fulfillment of your requests.
• Referral requests and/or business inquiries made through our Website, including through use of referral forms, email and/or web portals. Notwithstanding anything to the contrary, you agree that any such requests are also governed by the terms of our Terms of Service located at www.choicelegal.com (the "Terms of Service").

If the Website permits, you also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Usage Details, IP Addresses And Cookies.

As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or that you provide to us.

Sensitive Personal Information. We do not collect, use, or process sensitive personal information or sensitive consumer personal information as defined by applicable privacy laws. While we may collect limited online identifiers such as IP addresses or device information for security, analytics, and operational purposes, we do not use such information to infer or determine sensitive personal characteristics about any individual. Accordingly, we do not offer a "Limit the Use of My Sensitive Personal Information" mechanism.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any personal information:

• To provide, operate, maintain, and protect our Website and its contents.
• To analyze and improve our Website, including developing new products or services, including artificial intelligence or machine learning ("AI/ML") products and services.
• To provide you with information, products or services that you request from us.
• To enhance and help us better understand your browsing experience, needs, and preferences and provide consistent, personalized services and experiences across our Website.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your accounts/subscriptions.
• To protect us, our users, and the public, and comply with applicable law, regulation, or legal process, including to validate user information for fraud and risk detection purposes, resolve disputes and protect the rights of users and third parties, respond to claims and legal process (such as subpoenas and court orders), fulfill our reporting obligations, monitor and enforce compliance with our contracts (including for billing and collection), including any agreements between you and us, and otherwise detect, prevent, or stop any activity that may be illegal, unethical, or legally actionable.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To allow you to participate in interactive features on our Website.
• To protect the security or integrity of the Website.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our customers is among the assets transferred.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers and other third parties we use to support our business (including parties that may use AI/ML to perform services for us) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it. For example, if you give us information to make a referral through the Website, we will transmit the contents of that form for the purpose of scheduling a referral.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law or legal process, including to respond to any government or regulatory request or cooperate with law enforcement.
• To enforce or apply our Terms of Use, Terms of Service and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the company, our clients or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and risk reduction.

Data Retention

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Website to you (for example, for as long as you have an account with us);
• Whether there is a legal obligation to which we are subject (for example, we are required to keep records of your transactions for a certain period of time); or
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. We do not currently engage in any targeted advertising. If we do, you will have options to manage your cookie preferences. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Please note that our Website does not currently recognize “Do Not Track” signals.
• Promotional Communications.strong> If you do not want to receive promotional communications from us, such as information about special offers, you can let us know by contacting us as described in the section entitled, “Contact Information” below. You may also follow the instructions included with the message, such as by following unsubscribe or opt out links. Please note that we may still send you messages in response to your inquiries or about other non-promotional items, such as managing your account or relationship with.

More Information for California Residents

The following disclosures are required by the California Consumer Privacy Act, as amended (“CCPA”) and are intended to supplement the information above. For information about your choices regarding your personal information, please see the “Choices” section, below.

In the 12 months preceding the date of this notice, the Company has collected information that falls into the below categories:

• identifiers such as your name, address, phone numbers, or IP address;
• personal information categories listed in the California Customer Records statute;
• age, gender, or other protected classifications,
• commercial information, such as past purchases;
• employment or professional information, such as business contact information and your place of business and applicable licenses and professional memberships and affiliations;
• Internet or other electronic network activity information, including how you interact with this Website;
• geolocation data, such as the location of your device or computer; and/or
• inference data, such as information about your preferences.

In the 12 months preceding this notice, the Company has disclosed all of the above categories of information for business purposes to its subsidiaries, affiliates, or contracted service providers.

In the 12 months preceding this notice, the Company has not “sold” or “shared” your personal information as those terms are defined under the CCPA.

Your Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to: (1) request that the Company disclose what personal information we collect, use, disclose, and/or sell (“right to know”), including requesting a copy of the specific pieces of personal information; (2) request deletion of personal information; (3) request to correct any inaccurate personal information that we maintain; (4) opt-out of the sale and/or share of personal information; and (5) not be discriminated against for exercising these rights.

Only a California resident, or a person registered with the California Secretary of State that a California resident authorizes to act on his or her behalf, may make a verifiable consumer request related to his or her personal information. A California resident may also make a verifiable consumer request on behalf of his or her minor child.

To make a request on your behalf, an authorized agent may contact us by email with proof of your written and signed permission to do so. The Company may also require you to verify your identity and confirm that you gave permission. Where the Company is a “Service Provider” under the CCPA, the Company will follow applicable legal requirements in responding to any verifiable consumer request.

Requests to Know

If you are a California resident, you may have the right to request that we disclose the following information:

• Categories of personal information we collected about you, disclosed about you for a business purpose, or sold;
• Categories of sources from which the personal information is collected;
• Our business or commercial purpose for collecting or selling personal information;
• The categories of third parties with whom the Company shares or to whom the Company sells personal information; and
• Specific pieces of personal information we have collected about you.

You may only make a request to know twice within a 12-month period. To make such a request, please use the Contact Information at the bottom of this notice. The Company will ask you for some specific pieces of information in order to verify your request. If we are not able to verify your request, we will not be able to fulfill it.

Requests to Delete

You may have the right to request that we delete personal information about you that we collect and maintain, subject to certain exceptions. To make such a request, please use the Contact Information at the bottom of this notice. The Company will ask you for some specific pieces of information in order to verify your request. If we are not able to verify your request, we will not be able to fulfill it. Once we verify your request, we will delete and direct our service providers to delete your personal information, unless an exception applies.

We may deny your deletion request if we cannot verify your request or if we are legally permitted or required to retain your personal information. For example, we may retain your personal information if necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any information provided through a referral form or through a web portal will be encrypted using TLS technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The security of the transmission of information via the internet is a shared responsibility. Although we do our best to protect your personal information and the other information you may submit through our Website, we cannot guarantee the security of your personal information and other information transmitted to our Website. Any transmission of personal and other information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

SMS Communications

If you provide your mobile number, we work with third-party vendors to communicate with you regarding our operational, administrative, or work-related matters, and with your appropriate consent, send you marketing or promotional communications about our products and services. We do not share your mobile information with third parties or affiliates for their marketing or promotional purposes. Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. Please see the rest of our privacy policy for more information regarding how we collect, use and disclose your information.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will provide a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or to obtain this privacy policy in a reasonably accessible format, contact us at privacy@choicelegal.com.

If you are a California resident and wish to submit a request regarding your personal information:

Call us toll free at (844) 415-4419
Email us at privacy@choicelegal.com

Approval Date: January 28, 2026